Plumbing, Heating, Air Conditioning, Attic Insulation and Appliance Repair | 713-581-8353
Go To the VPHS Mobile Web site

Village Plumbing & Home Appliance
Real Customer Reviews

 Many customers have shared reviews with us over the years. Here are a few recent comments we thought you'd appreciate. Click on "Top" to return to this index.

1. I cannot say enough about Nick's work and work ethic.
2. It was early Sunday on Christmas weekend and water was streaming from our dining room ceiling.
3. He immediately said that jobs done by Village never have a problem with inspections because they are done so competently.
4. Neat professionals!! I will recommend you and your company with my head held high!
5. I watched one of the guys take a lot of time working with a young lady, explaining how to fix a problem.
6. Tony is my hero. Thank you!
7. He took the time to explain to me what the problem was and didn't mind going over it again until I really understood.
8. He will make Village Plumbing and our industry proud!
9. I never feel as if they are trying to push something that we don't need.
10. Even my daughters said 'he was so polite'!!
11. The lady who was answering the phone calls (not a machine) was a pleasure to deal with and got me service on Saturday as well.
12. I was more than Very Satisfied
13. I have already told my mother and my sister to call Village Plumbing the next time they need a plumber.

1 > "I cannot say enough about Nick's work and work ethic."


Dear Mr. Nagel,

I wanted you to know how impressed and pleased I was with Nick Bouza in connection with the recent plumbing work he did at my house at #### Darcus. Although Nick had never been to my house before, he obtained a quick understanding of my home plumbing systems and identified several things that needed to be repaired. As I discussed with Nick my options, I could tell that he was very knowledgeable and experienced in home plumbing issues. He gave me direct answers to my questions and I could tell that he took great pride in his work. He did an excellent job and left the work area cleaner than it had been previously.

I was also impressed with Nick's professionalism. He was unusually courteous and respectful, and was particularly nice to my wife and to my in-laws, who were visiting from out of town. He also called me to give me updates on the status of the work, which I found to be unusual and I greatly appreciated.

In short, I cannot say enough about Nick's work and work ethic. He is an excellent ambassador for the company, and I plan to request him for my future plumbing work. I have been a long time Village Plumbing customer and will certainly continue the relationship.

Sincerely,

Scott B.

Top

2 > "It was early Sunday on Christmas weekend and water was streaming from our dining room ceiling."


I wanted to thank you for the prompt, capable and courteous service provided by your technician named Don #49. It was early Sunday on Christmas weekend and water was streaming from our dining room ceiling. Your office answered the phone on the first ring and Don was at our home within the hour. He quickly diagnosed the problem and answered my questions in a professional manner. We were even able to make it to church on time. I intend to call Village Plumbing for my plumbing needs in the future. Thanks again.

Kindest regards,

Craig

Top

3 > "He immediately said that jobs done by Village never have a problem with inspections because they are done so competently."


Recently Village Plumbing did a major repair on the drainage of our master bathroom which required a city inspection upon completion. I wanted to pass on to you that when the inspector came yesterday and looked at the ticket, he immediately said that jobs done by Village never have a problem with inspections because they are done so competently. He said you may pay a little more, but you can be assured the job is done correctly. I told him I concurred and that was exactly why we have used Village Plumbing for years.

Sincerely,

Gene W

Top

5 > "Neat professionals!! I will recommend you and your company with my head held high!"


Thanks Norman

Your two guys Chris and his partner represented you well this morning. First they arrived as advertised "The cleanest techs in town" Then Chris wrote up his plan and presented it to me prior to taking any action.

Then it was time to get in the mud! Both guys worked on digging and getting "down". They located the broken pipe and then quoted the repair costs.

The work was completed and the dirt and sod replaced along with the drive being hosed down. They waited while I went into the house and ran the water to be sure all air pockets were removed and the water ran clean.

Chris changed back into his boots and looked slick and clean for his next call.

Neat professionals!! I will recommend you and your company with my head held high!
*Bob*
Top

5 > "I watched one of the guys take a lot of time working with a young lady, explaining how to fix a problem."


Monica,

I visited your store on Kirby this afternoon for a part. This was my third time in this store. I’ve never seen such great service! Today I watched one of the guys take a lot of time working with a young lady, explaining how to fix a problem. I’ve seen great service during my other visits but today was over the top. Please tell your guys that their professionalism was noticed and appreciated.

Ken W

Top

6 > "Tony is my hero. Thank you!"


Describe the services you are requesting:
Not requesting service: want to compliment Tony Evans on extraordinary effort and service with our A/C problem today -- he worked (cheerfully) in the rain and when he couldn't get parts needed (Friday afternoon late before a holiday weekend when I was having a party on Sunday) he found a temporary fix so my house could be cool for the July 4 festivities. Tony is my hero. Thank you!

Ann B

Top

7 > "He took the time to explain to me what the problem was and didn't mind going over it again until I really understood."


What will you remember about our service to you?
the technician was great, he took the time to explain to me what the problem was and didn't mind going over it again until I really understood.
Would you recommend us to someone else?
Yes
Comments
It seems like customer service is a lost art these days. It still surprises me that companies don't take customer service seriously. It was so refreshing to have a great customer service experience... no matter how bad my plumbing issues are.

Julie R

8 > "He will make Village Plumbing and our industry proud!"


Also Monica I wanted to tell you what a great gentleman you have working for you, Jose Rodas. Not all technicians are always the most polite, use appropriate language in a training setting and is always dressed and groomed nicely ( I LOVE his hair). Well, Jose has all of those qualities and more I am sure. When I see an employee that really stands out to me, I like to communicate that to the employer and he is one of them. He will make Village Plumbing and our industry proud!

Amanda J

Top

9 > "I never feel as if they are trying to push something that we don't need."


Ms. Ryan -- I am writing to let you know how pleased we have been with your employees and their service in our home every single time we have used Village Plumbing.

Your employees have always been unusually respectful and helpful. They always seem to know what they are doing and what must be done, but I never feel as if they are trying to push something that we don't need.

They do their work efficiently and well and are extremely professional about it.

Having dealt with service personnel over many years of home-owning and home repairs, I have said repeatedly that your staff is the best I've ever met. I am aware that that kind of good service doesn't come without a conscious effort on the staff and their leadership.

My assumption is that the quality of work we receive from Village Plumbing starts with you, and so I wanted to thank you for setting such a high standard of excellence.

Sincerely --

Jeanie M

Top

10 > "even my daughters said 'he was so polite'!!"


Dear Monica

Mark came out to my house yesterday and promptly fixed my problem which was a total snake down all the way then I have to get a wingnut for the outside pipe coming out of the house.

He was terrific and even my daughters said "he was so polite"!!

Melinda D

Top

11 > "the lady who was answering the phone calls (not a machine) was a pleasure to deal with and got me service on Saturday as well."


What will you remember about our service to you?
Robert Ramirez did a great job in every way. I was told by another company sent by American Home Shield that they could not clear the line and would need to dig up the yard abd replace the pipe for about $3000. Robert got the job done in less than an hour although it was not easy. He is a thorough professional and a nice guy. Also the lady who was answering the phone calls (not a machine) was a pleasure to deal with and got me service on Saturday as well. Thanks for the great service in all areas.

Would you recommend us to someone else?
Yes
Comments
I would not deal with another company after this experience.

David G

Top

12 > "I was more than Very Satisfied"


What will you remember about our service to you?
I was more than Very Satisfied - I was Extremely Happy! The extreme level of professionalism, gracious good manners, efficiency, effectiveness, and grace with which Chris and Michael provided service to me and my neighbor today.

Trisha K

Top

13 > "I have already told my mother and my sister to call Village Plumbing the next time they need a plumber."


Hi Monica,
Happy Easter! I called V.P. this morning and the person who answered was very nice. Then they got somebody over to our house by 9:30! The man was extremely courteous, professional, efficient, and willing to explain our problem and what he was going to do to fix it. His name is Chris Welkey. He did a great job and we are so grateful. I have already told my mother and my sister to call Village Plumbing the next time they need a plumber.
Thank you,
Tissie

Top


Village Plumbing and Appliance
5403 Kirby Dr. - Houston, TX 77005
713-581-8353 · 713-528-5484 Fax